Refund FAQs

A student or parent of an undergraduate student may request a refund when a valid credit balance exists.

Please note that refunds of loan proceeds or other financial aid for a given semester cannot be issued until:

• the funds are received and posted to the student’s account,
• the student has completed ND Roll Call, and
• classes have begun for that semester.

• A refund may be requested by completing the Online Refund Request form, calling 574.631.7113, or visiting the Office of Student Accounts.
• Undergraduate Students: Written permission from the parent is requested if the credit balance results from a Direct Parent PLUS Loan or monthly payment plan contract with Nelnet.

Students should sign up for DIRECT DEPOSIT within IRISHPAY in order to receive funds in the most timely and efficient manner. NOTE: DIRECT DEPOSIT within IRISHPAY is separate from the direct deposit that you may have set up with the Payroll Office to receive student employment payments.

The following steps are required to sign up for DIRECT DEPOSIT:

• Log in to IRISHPay and select "Manage Refunds"
• Select "Manage My Refunds"
  • Enter or confirm personal banking information
  • Click Sign Out
• Complete the Online Refund Request form (located on the Message Board in IRISHPAY)

For all parents and those students who do not sign up for DIRECT DEPOSIT in IRISHPAY, paper checks will be available to pick up in the Office of Student Accounts (picture ID required). Paper checks are processed only once per week.

A DIRECT DEPOSIT refund within IRISHPAY will typically be available within two working days of the request. Paper checks are processed only once per week. Due to the volume of requests for refunds during the first week of classes each semester, your request may take up to one week to process. A picture ID is required in order to pick up a check.