Undergraduate FAQ

IRISHPAY FAQ

Statements

Authorized Payers

Payments

Monthly Payment Plan (Higher One)

Refunds

General

 


Answers:

What is IRISHPAY?
IRISHPAY is the University’s online student account statement and payment system available to both students and their authorized payers.
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What are the benefits of IRISHPAY?
-Secure 24/7 access to your monthly student account statements and activity
-Convenient online payment via electronic check available (no credit cards accepted), credited immediately to the student's account
-Ability to grant secure access to authorized payers which enables them to view statements and make payments
-Both student and authorized payer(s) will be notified via email when student’s monthly statement is available
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How often are student account statements generated?
The fall semester student account statement is issued in mid-July; the spring statement is issued in early December. These statements list basic semester charges for tuition, fees, and room and board. Additional statements for personal charges, including bookstore, health services, laundry and other miscellaneous charges are issued on a monthly basis.
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How do students access their student account statement?
Students will be notified via email when their monthly statement is available. Students can access their student account statements through IRISHPAY by following the steps outlined below:
-Log into http://newinside.nd.edu
-Enter IRISHPAY in the search bar
-Click on the "IRISHPAY for Students" icon
-Enter your netID and password when prompted
-Select "View Accounts"
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What are the "Memo Items" and "Authorized Financial Aid" on my statement?
“Memo Items” and “Authorized Financial Aid” are items that are part of a student's financial aid award, but the actual funds have not yet been posted to the student's account. These items are displayed on the first two statements of each semester (July, August, December, and January) to assist in determining the actual balance due. It is assumed that all appropriate financial aid procedures have been followed, and students may check the status of their financial aid by using insideND. Items that appear as “Memo” or “Authorized Financial Aid” will appear on a future statement and on the student account information at IRISHPAY as a payment when the funds are received.
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Why does my Federal Work-Study or Campus Employment appear on my Financial Aid Notification, but not on my student account?
The Federal Work-Study or Campus Employment in the Financial Aid Notification represents employment eligibility. Undergraduate students are paid bi-weekly via direct deposit to their personal checking accounts for the number of hours worked. Because the student is paid directly, these funds do not appear as a credit on the student’s account.
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Can I print my monthly statements for tax purposes?
Students and authorized payers have the ability to print monthly statements for billing, payment and tax records for any month a statement was generated.  To do so, log into IRISHPAY and select the following options:
-“View Accounts”
-“Statement History”
-In the “Detail” column, select the magnifying glass next to the statement you wish to view
-“Printable Statement” (PDF)
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What is the health service charge on my account/statement?
The Office of Student Accounts is supplied with the amount of the health service charge, but, for privacy reasons, the office is not informed of the specific service. University Health Services supplies students with an itemized statement of the service and the cost that will be charged to the student account, which may be submitted to their insurance provider for reimbursement. If the student needs more information about a particular health service charge, he/she may contact University Health Services in person or by phone at (574) 631-7497.
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Why am I being charged for health insurance?
International undergraduate students are automatically enrolled in and charged for the student health insurance plan. Students who do not wish to participate in this plan, and have other comparable health insurance coverage, may submit a request to waive the health insurance. Please note that the waiver request must be submitted annually by the published deadline or the student will be responsible for paying the cost of the insurance. For information on the current insurance rates and the waiver request process, please visit the University Health Services website.
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How does a student grant access to IRISHPAY to an authorized payer?
To grant an authorized payer (parents/guardians) access to your IRISHPAY account:
-Log into http://newinside.nd.edu
-Enter IRISHPAY in the search bar
-Click on the "IRISHPAY for Students" icon
-Enter your netID and password when prompted
-Select “Authorize Payers” and click “Add New”
-Communicate the newly created login and password with your authorized payer(s)
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How can authorized payers access IRISHPAY?
-An authorized payer must first be granted access to  IRISHPAY by the student per the above instructions. The student is responsible for providing the authorized payer with the login name and temporary password.
-Authorized payers will then receive an email notification from IRISHPAY notifying them that they have been granted access.
-The authorized payer must change the temporary password when first logging into the site.
-Authorized payers will then have secure 24/7 access to IRISHPAY. We encourage you to add IRISHPAY to your website “favorites.”
-Both students and authorized payers will be notified via email when the monthly student account statement is available.
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What if an authorized payer doesn’t receive an email when the monthly student account statement is available?
Email reminders are generated if there has been monthly activity on the student account or an outstanding balance exists. Please contact the Office of Student Accounts if you believe you should have received an email and did not.
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Can an authorized payer make payments for more than one student account?
Yes. The authorized payer will, however, need a separate login name and password for each student account.
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What if an authorized payer forgets his/her IRISHPAY login name and/or password?
Go to the IRISHPAY login screen and follow the instructions for “Forgot Login Name” and/or “Forgot Password.” You can also contact your student to have them resend your login name and/or password.
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How can an authorized payer update their email address in IRISHPAY?
The student will need to delete the current authorized payer profile and add you as an authorized payer again using a new login name and your new email address.
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How can payments be made on a student account statement?
Online payments are quick, easy and secure using eCheck via IRISHPAY. eCheck is an electronic version of a paper check. To make payment via eCheck, your bank account must be a personal checking account based in the United States and you must provide your bank account number and routing number. You may also refer to the Payments and Credits area of our website for more information on payment methods.
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Who can access my eCheck routing data?
Only the person who established the eCheck account can view the details. In the interest of security and privacy, each authorized payer is assigned a separate login name and password to access their account and payment history.
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When is payment due?
The fall 2016 statement will be available via IRISHPAY on July 15, 2016, with payment due by Wednesday, August 10, 2016. The spring 2017 statement will be available via IRISHPAY on December 2, 2016, with payment due by Tuesday, January 3, 2017. Additional monthly statements will be available via IRISHPAY as needed with payment due upon receipt. Untimely payment of an outstanding student account balance may result in a hold being placed on a student account and the subsequent withholding of enrollment, transcripts, diplomas, class selection and bookstore charge privileges. Students are encouraged to contact the Office of Student Accounts to discuss any special circumstances surrounding an outstanding account balance.
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If I take out a contract for a monthly payment plan with Higher One, do I still need IRISHPAY?
Yes.  IRISHPAY is the official way in which the University provides the student account statement.  If a family chooses to take out a contract with Higher One, this contract will be reflected on the statement within IRISHPAY.
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What is the difference between the monthly payment plan administered by Higher One® and IRISHPAY?
The tuition payment plan administered by Higher One® is an interest-free monthly payment plan which allows families to make payments over either a 9- (beginning in June) or 10-month (beginning in May) period versus making two larger payments, one at the beginning of each semester. The annual fee to enroll in the program is $40.00. IRISHPAY is the University’s online student account statement and payment system available to both students and their authorized payers. All students (and their authorized payers) will be notified by IRISHPAY via email when the monthly student account statement is available.
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What happens with my confirmation deposit if I have a Higher One contract?
The confirmation deposit is posted as a payment to the student account the first semester you are attending.  If you have paid a confirmation deposit and have also taken out a Tuition Payment Plan with Higher One, your family contribution will be less in the fall then in the spring. The confirmation deposit is not divided equally.  Therefore, your balance due should be less in the fall than in the spring.
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When I was completing the Higher One application, it listed an APR.  What is this?
For legal reasons, Higher One lists the $40 annual fee as an Annual Percentage Rate (APR).  More information is available from Higher One
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What are my options if my Higher One contract doesn't cover my balance?
If there is a balance due on the student account after 1/2 of the Higher One contract has been posted in IRISHPAY, you can either adjust your contract with Higher One (including the amount needed for both semesters) or pay Notre Dame directly for the unpaid balance.  
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How do I adjust my contract?
- Log onto Higher One's website 
- Select "Manage your Payment Plan"
- Adjustments can be made at any time, however please be sure to include amount for the full academic year
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Can I take out a Tuition Payment Plan for the summer term?
Higher One's Monthly Tuition Payment Plan is for the fall and spring academic year and does not include summer.  Therefore, please do not include a summer tuition charge with your plan.
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Can I include miscellaneous expenses in my contract?
The Monthly Payment Plan is for tuition, fees, room and meals.  Miscellaneous charges will be billed to your student account and must be paid directly to Notre Dame.  You may choose to pay online through IRISHPAY, pay by check, or wire the funds to our office.
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When can I request a refund from my student account?
A student or parent of an undergraduate student may request a refund when a valid credit balance exists. Please note that refunds of loan proceeds or other financial aid for a given semester cannot be issued until the funds are received and posted to the student's account, the student has completed ND Roll Call, and classes have begun for that semester.
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How do I request a refund?
A refund may be requested by completing the Online Refund Request form, calling (574) 631-7113, or coming to the Office of Student Accounts. 
*Undergraduate students: Written permission from the parent is required if the credit balance results from a Direct Parent PLUS Loan or monthly payment plan contract with Higher One.
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How will my refund be disbursed?
Students should sign up for DIRECT DEPOSIT within IRISHPAY in order to receive funds in the most timely and efficient manner. (NOTE: DIRECT DEPOSIT within IRISHPAY is separate from the direct deposit that you may have set up with the Payroll Office to receive student employment payments).
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How do I sign up for DIRECT DEPOSIT within IRISHPAY?
The following steps are required to sign up for DIRECT DEPOSIT:
1. Log into IRISHPAY
2. Select DIRECT DEPOSIT from the menu on the left
3. Provide the requested banking information
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What if I do not sign up for DIRECT DEPOSIT within IRISHPAY?
For all parents and those students who do not sign up for DIRECT DEPOSIT in IRISHPAY, paper checks will be available to pick up in the Office of Student Accounts (picture ID required). Paper checks are processed only twice per week.
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When will my refund be available?
A DIRECT DEPOSIT refund within IRISHPAY will typically be available within two working days of the request. Paper checks are processed only twice per week. Based upon the volume of requests for refunds during the first week of classes each semester, it may take up to one week to process. Picture ID is required in order to pick up a check.
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Do I contact Student Accounts to add to my Domer Dollars?
No, the Campus Card Office must be contacted directly to add Domer Dollars. For more information, please visit the Card Services website.

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Can I charge books to my student account?
Yes, the campus bookstore allows students to charge purchases directly to their student account by using their student ID card. Bookstore charges will appear on a monthly student account statement, with payment due upon receipt. Other payment options at the bookstore include cash, check, credit card, and Domer Dollars.
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How can I access a copy of the itemized statement for a health service charge on my student account? I need to submit this statement to my insurance company.
Students may access the itemized statement by following the steps outlined below:
-Visit http://onlinestudenthealth.nd.edu
-Log in using your NetID and password
-Select “statement”
-Select the date of the statement you want to view
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